Your Privacy Matters
at rk84 — Our Data Commitment
This Privacy Policy explains exactly what personal information rk84 collects when you use our online casino and sports betting platform, how that data is used and stored, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, security, and respect at every stage of your rk84 journey.
Our Six Privacy Principles
rk84 operates its data practices around six core commitments. These principles guide every decision we make about how your personal information is handled.
Transparency
We tell you clearly and in plain English what data we collect, why we collect it, and what we do with it. No hidden clauses, no vague policy language — just honest disclosure.
Purpose Limitation
Data collected by rk84 is used only for the specific purposes stated in this policy. We do not repurpose your information for unrelated commercial activities without your explicit consent.
Data Minimisation
rk84 collects only the minimum information necessary to provide a safe, compliant, and enjoyable gaming experience. We do not harvest data beyond what the platform genuinely requires.
Security First
Your personal and financial data is protected by industry-standard SSL encryption, secure server infrastructure, and strict internal access controls. Only authorised personnel may access your records.
Your Rights
rk84 respects your right to access, correct, restrict, or request deletion of your personal data at any time, subject to legal retention obligations. Contact support to exercise any data right.
Retention Control
We retain personal data only for as long as is necessary to fulfil the purposes described in this policy or to comply with applicable legal and regulatory obligations, after which data is securely deleted.
01 Introduction
This Privacy Policy ("Policy") describes how rk84 ("rk84", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("Player", "User", "you", "your") who visit, register on, or otherwise interact with the rk84 online casino and sports betting platform, accessible at rk84.io ("Platform").
rk84 is an internationally licensed online gaming platform serving players based in Bangladesh. All transactions are processed in Bangladeshi Taka (৳) and all communications on the Platform are conducted in English. This Policy is written in English and constitutes the authoritative version of rk84's data privacy commitments.
By registering an rk84 account, depositing funds, placing wagers, or otherwise using any part of the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, you must not access or use the rk84 Platform.
This Policy should be read alongside the rk84 Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and are incorporated by reference into this document.
02 Data Controller
For the purposes of applicable data protection legislation, rk84 acts as the data controller in respect of all personal data collected from players accessing the Platform. As data controller, rk84 determines the purposes and means by which your personal data is processed.
rk84 operates under an international online gaming licence and is subject to the data protection and privacy requirements imposed by that licensing authority, as well as any applicable obligations relevant to the provision of services to players in Bangladesh.
All data protection enquiries, subject access requests, and complaints relating to rk84's data practices should be directed to the rk84 Data Protection contact channel. Contact details are provided in Section 16 of this Policy. rk84 is committed to responding to all data-related enquiries within 30 calendar days of receipt.
03 Data We Collect
rk84 collects personal data across several categories depending on the nature of your interaction with the Platform. The following table summarises the key categories of personal data we collect and provides examples within each category:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number | Yes — at registration & KYC |
| Contact Data | Email address, mobile phone number, residential address (including Dhaka, Chittagong, Sylhet, etc.) | Yes — at registration |
| Financial Data | bKash number, Nagad number, Rocket number, Upay ID, bank account details (Dutch-Bangla, BRAC, City Bank, Islami Bank, Sonali Bank), partial card numbers | Yes — for transactions |
| Verification Data | Copies of government-issued photo ID, proof of address documents, selfie verification images | Yes — for KYC compliance |
| Gaming Activity Data | Game history, bet amounts, wager frequency, session durations, win/loss records, bonus redemption history | Automatic — during gameplay |
| Technical Data | IP address, device type, browser type, operating system, screen resolution, time-zone setting | Automatic — on access |
| Usage Data | Pages visited, features used, search queries on Platform, referral source, session length | Automatic — on access |
| Communications Data | Live chat transcripts, support email content, feedback form submissions | When you contact support |
| Marketing Preferences | Opted-in email or SMS promotional preferences, communication frequency preferences | Optional — if opted in |
rk84 does not collect or process special category data (such as health information, religious beliefs, or political opinions) unless specifically required to fulfil a responsible gaming obligation (for example, processing a medical self-exclusion request). In such cases, explicit consent will be obtained.
04 How We Collect Data
4.1 Directly From You
The majority of personal data rk84 holds about you is provided directly by you during the registration process, when completing identity verification, when making deposits or withdrawal requests, and when you communicate with our customer support team. You are responsible for ensuring that all information you provide to rk84 is accurate, current, and complete.
4.2 Automatically During Platform Use
When you access and use the rk84 Platform, certain technical and usage data is collected automatically via cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and your navigation behaviour within the Platform. For full details on how rk84 uses cookies and similar technologies, please refer to Section 11 of this Policy.
4.3 From Third Parties
rk84 may receive personal data about you from trusted third-party sources in the following circumstances:
- Identity verification and KYC service providers who assist rk84 in confirming the authenticity of documents you have submitted.
- Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) who provide transaction confirmation and fraud screening data.
- Fraud detection and anti-money-laundering (AML) screening services that cross-reference your details against watchlists and sanctions databases.
- Analytics partners who provide aggregated, anonymised data about Platform usage trends.
- Responsible gaming organisations where you have voluntarily registered for a self-exclusion scheme that shares data with licensed operators.
05 How We Use Your Data
rk84 uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first seeking your consent. The primary purposes for which rk84 processes your personal data are as follows:
- Account Registration and Management: Creating and maintaining your rk84 player account, verifying your identity, processing KYC documentation, and managing your account settings.
- Transaction Processing: Processing deposits made via bKash, Nagad, Rocket, Upay, and other accepted payment methods; processing withdrawal requests to your registered payment method; maintaining accurate financial records of all account transactions in BDT.
- Delivering Gaming Services: Providing access to casino games, sports betting markets (including BPL cricket, T20 World Cup, IPL, and international football), live dealer tables, Teen Patti, Andar Bahar, and all other services available on the Platform.
- Fraud Prevention and Security: Detecting and preventing fraud, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the rk84 Terms & Conditions.
- Legal and Regulatory Compliance: Fulfilling rk84's obligations under its operating licence, including AML reporting, sanctions screening, responsible gaming requirements, and record-keeping mandates.
- Customer Support: Responding to queries, complaints, and escalations submitted via live chat or email; investigating and resolving disputes; communicating account-related updates.
- Responsible Gaming: Monitoring gaming activity to identify patterns consistent with problem gambling; applying player-requested deposit limits, session time limits, and self-exclusion requests; proactively reaching out to players showing concerning behaviour.
- Promotional Communications: Sending you information about rk84 bonuses, seasonal promotions (including Eid, Pohela Boishakh, and BPL-related offers), and new game launches — but only where you have opted in to receive such communications.
- Platform Improvement: Analysing aggregated usage data to improve the Platform's functionality, game selection, payment flow, and overall user experience for Bangladesh players.
rk84 will never sell your personal data to third parties for independent commercial marketing purposes. Your data exists to serve your gaming experience and to maintain a secure, compliant platform — nothing more.
06 Legal Basis for Processing
rk84 processes personal data only where a valid legal basis exists for doing so. The principal legal bases on which rk84 relies are:
- Contractual Necessity: Processing that is necessary to perform the contract between rk84 and the player — for example, processing deposits, settling winning bets, and maintaining account records.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements imposed by rk84's operating licence, and retention of financial records.
- Legitimate Interests: Processing carried out to pursue rk84's legitimate business interests where those interests are not overridden by your data protection rights — for example, fraud detection, security monitoring, and Platform analytics.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications and for any processing of special category data. You may withdraw consent at any time without affecting the lawfulness of prior processing.
07 Data Sharing
rk84 does not share your personal data with third parties except in the circumstances described below. All third-party data sharing arrangements are governed by appropriate data processing agreements that require recipient parties to maintain confidentiality and implement adequate security measures.
7.1 Service Providers
rk84 engages trusted third-party service providers who process data on rk84's behalf in order to deliver the Platform's services. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification platforms, AML and fraud screening services, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), cloud hosting and infrastructure providers, and customer support software vendors. Service providers are permitted to use your data only for the specific purposes for which they were engaged by rk84.
7.2 Legal and Regulatory Disclosures
rk84 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. rk84 will notify affected players of such disclosures where legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of rk84's business or assets, personal data held by rk84 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any material changes to this Privacy Policy that may result.
rk84 does not share player data with any third-party advertisers, data brokers, affiliate marketing networks, or social media platforms for the purpose of targeting you with advertising outside the rk84 Platform.
08 International Transfers
As an internationally licensed platform serving Bangladesh players, rk84 may process and store personal data on servers located outside of Bangladesh. Where personal data is transferred to third countries, rk84 ensures that appropriate safeguards are in place to protect your information to a standard equivalent to that required under applicable data protection law. Such safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions where applicable.
By using the rk84 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. rk84 will always take reasonable steps to ensure that any international data transfers are conducted securely and in compliance with its legal obligations.
09 Data Retention
rk84 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The following indicative retention periods apply:
- Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to meet AML and KYC record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial regulation obligations.
- Gaming Activity Data: Retained for the duration of your account plus 3 years following account closure for dispute resolution, fraud investigation, and responsible gaming monitoring purposes.
- Communications Data (support logs, chat transcripts): Retained for 2 years from the date of the communication, or longer where a dispute remains unresolved.
- Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes. Identifiable technical data is retained for up to 12 months.
- Marketing Preference Data: Retained until you withdraw consent or request removal from marketing communications, whichever is earlier.
Upon expiry of the applicable retention period, rk84 will securely delete or anonymise your personal data in accordance with its internal data destruction procedures.
10 Security Measures
rk84 takes the security of your personal and financial data extremely seriously. We implement a comprehensive suite of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
10.1 Technical Controls
- All data transmitted between your device and the rk84 Platform is encrypted using industry-standard TLS/SSL protocols.
- Sensitive data at rest (including financial records and identity documents) is encrypted using AES-256 or equivalent encryption standards.
- Access to personal data systems is controlled via role-based access controls (RBAC), multi-factor authentication (MFA), and comprehensive audit logging.
- rk84's infrastructure is hosted in secure data centres with physical access controls, redundant power, and environmental monitoring.
- Regular automated vulnerability scanning and periodic penetration testing are conducted against the Platform's systems.
10.2 Organisational Controls
- All rk84 personnel with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- rk84 operates a formal information security policy and a documented incident response procedure.
- Third-party service providers are subject to security due-diligence assessments and contractual data security requirements before being granted access to rk84 systems.
Despite rk84's robust security controls, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your rk84 account credentials. rk84 will never ask for your password via any communication channel.
11 Cookies & Tracking Technologies
rk84 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse Platform usage. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot install malware or access other files on your device.
11.1 Types of Cookies Used
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security controls. They cannot be disabled without affecting Platform functionality.
- Functional Cookies: These cookies remember your preferences (such as language settings, preferred payment method, and responsible gaming settings) to provide a more personalised experience on subsequent visits.
- Analytical Cookies: rk84 uses anonymised analytical cookies to understand how players navigate the Platform, which games are most popular, and where technical friction points exist. This data is used in aggregate form only.
- Session Cookies: Temporary cookies that exist only for the duration of your browser session and are automatically deleted when you close your browser. rk84 uses session cookies to maintain your login state and game session integrity.
11.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your rk84 account and using the Platform's core features. Disabling analytical or functional cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.
12 Your Data Rights
rk84 is committed to respecting and upholding your rights in relation to your personal data. The following rights are available to you as an rk84 player, subject to applicable legal limitations and rk84's legitimate operational and compliance requirements:
- Right of Access: You have the right to request a copy of the personal data rk84 holds about you, along with information about how and why it is being processed. rk84 will respond to verified access requests within 30 calendar days.
- Right to Rectification: If any personal data rk84 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. This right is subject to rk84's legal retention obligations — we cannot delete data we are legally required to retain.
- Right to Restriction of Processing: You may request that rk84 restricts the processing of your data in certain circumstances, such as while the accuracy of your data is being contested or while an objection to processing is being assessed.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that rk84 provide your personal data to you in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to rk84 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though rk84 may continue processing where it can demonstrate compelling legitimate grounds.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact rk84 at the email address provided in Section 16. rk84 may need to verify your identity before processing a data rights request. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.
Please note that certain data rights requests may be limited or declined where rk84 has overriding legal obligations — for example, AML and KYC regulations require rk84 to retain certain identity and transaction records for a minimum statutory period regardless of a deletion request.
13 Minors & Age Restriction
The rk84 Platform is strictly intended for individuals aged 21 and above. rk84 does not knowingly collect personal data from any person under the age of 21. If rk84 discovers or has reasonable grounds to believe that a player account has been registered by or on behalf of a minor, the account will be immediately suspended, all data associated with the account will be investigated, and any funds deposited will be returned to the original payment source following due-diligence review.
Parents and guardians who become aware that a minor has registered on rk84 or provided personal data to the Platform are urged to contact rk84 customer support immediately at the address provided in Section 16. rk84 takes underage access extremely seriously and will act promptly to investigate and resolve any such reports.
14 Third-Party Services
The rk84 Platform integrates with a range of third-party services necessary for its operation, including game content providers, payment processors, and analytics platforms. While rk84 selects its third-party partners carefully and requires them to maintain appropriate data security standards, rk84 is not responsible for the independent privacy practices of third-party providers operating under their own terms and privacy policies.
Game studios accessible via rk84 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may collect gameplay data through their own platforms in accordance with their respective privacy policies. rk84 recommends that players familiarise themselves with the privacy practices of any third-party game provider whose titles they access through the Platform.
rk84 does not operate any social media pages linked from the Platform and does not integrate social media login features. Any interaction you have with social media platforms in connection with rk84 is governed by those platforms' own privacy policies, which are entirely independent of this Policy.
15 Policy Amendments
rk84 reserves the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, operational requirements, or Platform features. When material changes are made to this Policy, rk84 will notify registered players via email to their registered address and will update the "Effective Date" displayed at the top of this page.
Minor amendments that do not materially affect the way rk84 processes your personal data may be made without advance notice, though the updated Policy will always be accessible on the Platform. We encourage you to review this Policy periodically to stay informed about how rk84 protects your information.
Your continued use of the rk84 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment to this Policy, you must discontinue your use of the Platform and may request account closure by contacting rk84 customer support.
The current version of this Privacy Policy is always available on the Platform. The version dated 1 January 2026 supersedes all prior versions of the rk84 Privacy Policy. If you have any questions about what has changed, contact rk84 support and we will be happy to clarify.
16 Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or rk84's data protection practices, please contact our Data Protection team using the details below. rk84 is committed to addressing all enquiries promptly, thoroughly, and in good faith.
- Data Protection Enquiries: [email protected]
- Response Time: rk84 aims to respond to all data-related enquiries within 30 calendar days of receipt. Complex or sensitive requests may require additional time, in which case rk84 will notify you of the extended timeline.
- Languages: rk84 handles all data enquiries in English.
- Escalation: If you are not satisfied with rk84's response to a data protection complaint, you have the right to escalate the matter to the relevant supervisory authority or the dispute resolution body specified in your rk84 Terms & Conditions.
rk84 values the trust that players place in us and treats every data enquiry with the seriousness it deserves. We are continuously working to improve our privacy practices and welcome constructive feedback from the Bangladesh player community we serve.
This Privacy Policy was last reviewed and updated on 1 January 2026. rk84 thanks you for taking the time to read this Policy in full. We are committed to protecting your personal information and maintaining a secure, fair, and transparent gaming environment for all players in Bangladesh.
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