Play Smart.
Stay in Control.
Enjoy the Game.
rk84 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our Responsible Gaming programme gives you the tools, information, and support you need to keep gambling a source of entertainment — not a source of stress. This page is for players aged 21 and above.
Responsible Gaming Tools at rk84
rk84 provides a comprehensive suite of player-protection tools so you can set boundaries, take breaks, and reach out for help whenever you need it.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account settings. Once a limit is active it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a 7-day cooling-off period to protect you.
Session Time Limits
Choose how long each gaming session can last. When your chosen limit is reached, rk84 will display a clear on-screen alert. You can end the session immediately or set a reminder to take a break — the choice is always yours.
Time-Out (Short Break)
Need a short break from gambling? Activate a Time-Out of 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out your account is suspended for deposits and wagers. You can log in to view your history but cannot place bets.
Self-Exclusion
For players who feel gambling is becoming harmful, rk84 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion is binding and cannot be reversed during the chosen period. Contact support to activate.
Reality Checks
Enable periodic reality-check notifications that display how long you have been playing and your net session result. Available at 15-minute, 30-minute, and 60-minute intervals. Reality checks help you stay aware of time and spending during long sessions.
24/7 Support Access
rk84's customer support team is available around the clock to assist with any responsible gaming request — from setting limits to activating self-exclusion. Reach us via live chat or email at any time, 365 days a year, Bangladesh Standard Time (UTC+6).
Managing Your Deposit Limits
Deposit limits are one of the most effective responsible gaming tools available at rk84. Setting a cap on how much you deposit over a given period ensures that your gambling expenditure stays within a budget you are comfortable with. All limits are denominated in Bangladeshi Taka (৳).
Daily
Resets every 24 hours at midnight BST
Weekly
Resets every Monday at midnight BST
Monthly
Resets on the 1st of each calendar month
How to Set a Deposit Limit
Setting a deposit limit at rk84 takes less than two minutes. Log in to your account, navigate to the Account Settings menu, and select the Responsible Gaming tab. From there, choose the limit type (daily, weekly, or monthly), enter your preferred amount in BDT, and confirm. The new limit will be applied to your account immediately.
Reducing vs. Increasing a Limit
rk84 applies an asymmetric policy to protect players: reducing a deposit limit takes effect immediately, with no delay or cooling-off period required. This means if you decide mid-session that you want to lower your cap, the new lower limit applies from that moment onwards. Increasing a deposit limit, however, requires a mandatory 7-day waiting period before the higher amount becomes active. This cooling-off window gives you time to reconsider.
What Happens When You Reach Your Limit
Once your deposit limit is reached for the current period, rk84 will prevent any further deposits to your account until the limit resets. You may continue playing with your existing account balance during this time, and you can still request withdrawals. You will receive an on-screen notification when your limit is approaching (at 75% of the cap) and again when it is reached.
A good starting point for many Bangladesh players is to set a monthly deposit limit equivalent to roughly 5–10% of your monthly disposable income — an amount you would be genuinely comfortable losing without affecting your household budget.
Loss Limits and Wager Limits
In addition to deposit limits, rk84 also supports loss limits (a cap on net losses per period) and wager limits (a maximum stake per bet). These can be configured from the same Responsible Gaming tab in your account settings. Loss and wager limits follow the same asymmetric increase/decrease rules as deposit limits.
Understanding Self-Exclusion at rk84
Self-exclusion is a voluntary programme through which a player requests that rk84 block their account for a defined period, preventing all wagering activity. It is a serious step designed for players who feel their gambling has become harmful, compulsive, or out of control. rk84 takes all self-exclusion requests with the utmost seriousness and processes them without delay.
To request self-exclusion, contact rk84 customer support via live chat or email. Our support team will confirm your identity and activate the exclusion immediately. During a self-exclusion period, your account is fully suspended: you cannot deposit, wager, receive promotional communications, or create a new account. Any remaining withdrawable balance will be processed to your registered payment method (bKash, Nagad, Rocket, or bank) after due-diligence review.
Available Self-Exclusion Periods
- 6 months — A short-term exclusion for players who want a structured break
- 1 year — A medium-term exclusion recommended for players showing signs of problem gambling
- 3 years — A long-term exclusion for players needing significant distance from gambling
- Permanent — Indefinite closure of the rk84 account with no option for reinstatement
Self-exclusion is irreversible during the selected period. rk84 will not reopen a self-excluded account under any circumstances before the exclusion period has fully elapsed. If you choose a permanent exclusion, your account cannot be reinstated at any future date.
Time-Out vs. Self-Exclusion — What Is the Difference?
A Time-Out is a short voluntary break of between 24 hours and 30 days, intended for players who simply want to step away from gambling temporarily without closing their account long-term. At the end of a Time-Out, your account reactivates automatically and you can resume playing. Self-exclusion, by contrast, is a longer-term commitment of at least 6 months, aimed at players with genuine concerns about their gambling behaviour. If you are unsure which option is right for you, rk84 support can help you assess your situation without judgement.
Self-Exclusion & Time-Out
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1
Recognise the Need
Identify that you need a break or a longer period away from gambling. Check the warning signs listed on this page if you are unsure.
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2
Contact rk84 Support
Reach our 24/7 support team via live chat or email at [email protected] and request a Time-Out or Self-Exclusion. We will guide you through the process.
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3
Choose Your Period
Select the exclusion or time-out duration that feels right for your situation. For self-exclusion, choose from 6 months, 1 year, 3 years, or permanent.
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4
Account Suspended Immediately
rk84 activates the restriction on your account without delay. All marketing communications are stopped and deposit access is removed at once.
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5
Seek Additional Support
rk84 encourages all self-excluded players to seek independent counselling or professional support alongside the account exclusion for the best outcomes.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the early warning signs is the first step towards getting help. If any of the following statements apply to you or someone you know, please reach out to rk84 support or an independent counselling service.
If you recognise three or more of these signs in yourself, it may be time to take action. Contacting rk84 to activate a Time-Out or Self-Exclusion is a strong, positive step. You are not alone, and support is available in Bangladesh.
Quick Self-Assessment
The following questions are drawn from widely recognised problem gambling screening frameworks. They are provided for self-reflection only — rk84 does not record or store your responses. Answer honestly for an accurate picture of your current relationship with gambling.
If you answer "Yes" to four or more of these questions, we strongly encourage you to contact rk84 support and consider activating a self-exclusion. Professional help is available and seeking it is a sign of strength, not weakness.
This tool is informational only. For a clinical assessment of problem gambling, please consult a qualified health professional or a dedicated gambling support organisation.
Gambling Self-Assessment — 8 Questions
Reflect honestly on your gambling behaviour over the past 12 months.
Age Verification & Protecting Minors
rk84 operates a strict 21+ age policy. Players must be at least 21 years of age to register an account, make a deposit, or place any wager on the Platform. This age restriction applies to all players in Bangladesh without exception. rk84 enforces this policy through a mandatory Know Your Customer (KYC) verification process that requires government-issued photo identification from every player before withdrawals are approved and at certain deposit thresholds.
Acceptable identification documents for rk84's age verification include a valid National Identity Card (NID), a Bangladesh passport, or a driving licence issued by the Bangladesh Road Transport Authority. All documents must clearly display your date of birth, full name, and photograph.
rk84 also encourages responsible adults to use parental control and internet filtering software at home in Dhaka, Chittagong, Sylhet, Khulna, and other cities across Bangladesh to prevent minors from accessing online gambling websites. If you believe a minor has accessed rk84, please contact our support team immediately.
Any account found to have been registered by or on behalf of a person under 21 years of age will be immediately suspended, all funds frozen pending investigation, and the matter reported to rk84's compliance team in accordance with our operating licence obligations.
Under 21?
rk84 is strictly for adults aged 21 and above. Players under 21 are prohibited from registering or playing.
KYC Required
Age and identity are verified via NID, passport, or driving licence before withdrawals are processed.
Parental Controls
Use internet filtering software at home to prevent minors from accessing gambling sites.
Report Concerns
Suspect a minor has accessed rk84? Contact [email protected] immediately. We act without delay.
Getting Help & Support
rk84 takes problem gambling seriously. If you or someone you care about is struggling with gambling, please reach out — to our support team or to an independent professional organisation. Help is available, and seeking it is always the right decision.
rk84 Support Team
Our 24/7 customer support team can help you activate deposit limits, Time-Out, or Self-Exclusion immediately. Contact us via live chat on the Platform or by email. All responsible gaming requests are handled confidentially and with care by trained staff.
Email: [email protected]
Gamblers Anonymous
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope to solve their common problem of compulsive gambling. Meetings are available internationally and online, providing peer support in a confidential, non-judgmental setting.
Search for local meetings or online groups at gamblers-anonymous.org
GamCare & BeGambleAware
GamCare and BeGambleAware are internationally recognised organisations offering free, confidential advice, information, and support for anyone affected by problem gambling. Their resources include online chat, helplines, and self-help tools available at any time.
Visit gamcare.org.uk or begambleaware.org for resources and support.
rk84's Commitment to Responsible Gaming in Bangladesh
rk84 recognises that the Bangladesh market is unique, and that responsible gaming support must be accessible, culturally relevant, and available in a format that works for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. That is why our support team is available around the clock and our responsible gaming tools are fully integrated into the Platform with no friction to access.
rk84 trains all customer-facing staff in responsible gaming awareness. Our team members are equipped to identify signs of problem gambling during support interactions and to sensitively guide affected players towards appropriate tools and resources. We never pressure a player to continue playing, increase their deposits, or dismiss a responsible gaming request.
We also apply responsible gaming principles to our marketing and promotions. rk84 does not target players who have self-excluded or activated a Time-Out with promotional materials. Players who have set deposit limits will not receive bonus offers that require deposits exceeding those limits. Responsible gaming is not an afterthought at rk84 — it is built into the way we operate every day.
rk84's goal is to be the most trusted online gaming platform in Bangladesh — and trust is built through fair play, transparency, and genuine care for our players' wellbeing. If gambling stops being fun, please use our tools or reach out to our team. We are here to help.
Play Responsibly at rk84
Explore our full range of cricket betting, slots, and live casino games — all with built-in responsible gaming tools to keep your play safe and enjoyable in Bangladesh.